Privacy Policy
This policy integrates the detailed, business-specific information from the CAPVO RE document with the standard website operational details (like comments, cookies, and embedded media). It is structured to align with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and considers practices relevant to real estate in Victoria.
Last Updated: 12 July 2025
Who We Are
This Privacy Policy describes how CAPVO RE (ABN: 86 339 310 194) collects, uses, discloses, and protects your personal information. Our website address is: https://capvo.com.au/.
This policy applies to all our business activities, including services provided through our website.
Contact Details:
Entity: CAPVO RE
Address: PO BOX 635, Werribee, VIC 3030
Phone: 0449 542 663
Email: info@capvo.com.au
1. Collection of Personal Information
CAPVO RE collects personal information necessary to provide our real estate and associated services. This may occur in the following ways:
Property Owners: When you engage us for a market report, appraisal, property management, or sale of your property. This includes your personal and property details. We may obtain property details from you or from third parties like government authorities.
Real Estate Buyers & Renters: When you enquire about, inspect, apply to rent, or purchase a property through us. When attending an open for inspection, you will be required to provide your name, phone number, email address, and show identification (such as a driver’s license or passport).
Utility Connection & Financial Service Customers: When you use our free utility connection service or apply for a financial product through us, we collect the necessary information to facilitate these services with our third-party partners.
Website Visitors & Subscribers:
When you submit an enquiry, request a market report, subscribe to a newsletter, or enter a competition.
Comments: When you leave comments on the site, we collect the data shown in the comments form, your IP address, and browser user agent string to help with spam detection. An anonymized string created from your email address (a “hash”) may be sent to the Gravatar service to see if you are using it. After your comment is approved, your profile picture is visible to the public in the context of your comment.
Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Other visitors can download and extract any location data from images on the website.
2. How We Use Your Personal Information
Your personal information is used for the purpose it was collected, including to:
Provide you with our real estate services (sales, leasing, management).
Communicate with you and report to our clients (e.g., providing a vendor with a list of inspection attendees).
Ensure the safety and security of our clients, staff, and properties.
Assess tenancy applications and facilitate utility connections.
Promote our services, including other properties, financial services, or market updates (you may opt-out at any time).
Comply with our legal obligations under Australian and Victorian law (e.g., real estate, taxation, foreign investment, and anti-money laundering laws).
Analyse website traffic and user behaviour to improve our website and services.
3. Cookies and Website Data
Our website uses cookies and tracking technologies to enhance your experience and help us understand usage patterns.
General Cookies: If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience and last for one year.
Login Cookies: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we set several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. Logging out removes these cookies.
Article Cookies: If you edit or publish an article, an additional cookie indicating the post ID of the article will be saved in your browser. It contains no personal data and expires after 1 day.
4. Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles, maps). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, especially if you have an account and are logged in to that website. We are not responsible for the privacy practices of these other sites.
5. Who We Share Your Data With (Disclosure)
We do not sell your personal information. We may disclose your information to third parties only as necessary for our services or as required by law, including:
Property owners (vendors/landlords) and their legal representatives.
Third-party service providers you authorise (e.g., utility connection services, banks, mortgage aggregators).
Outsourced service providers who support our business operations.
Government authorities, law enforcement, or regulatory bodies where required by law (e.g., in response to a warrant, subpoena, or for taxation purposes).
Password Resets: If you request a password reset, your IP address will be included in the reset email.
6. Where Your Data Is Sent (Overseas Disclosure)
Some of your data may be processed or stored by third parties located overseas.
Service Providers: We use third-party software, social media platforms, and an administration support team based in Cebu, Philippines, who may store data on overseas servers.
Spam Detection: Visitor comments may be checked through an automated spam detection service, which may be located overseas.
We take reasonable steps to ensure any overseas recipients comply with the Australian Privacy Principles.
7. How Long We Retain Your Data
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve any follow-up comments automatically.
Registered Users: For users that register on our website, we store the personal information they provide in their user profile. This information is retained until the user deletes their profile.
Business Records: We are legally required to hold certain information related to property transactions for a minimum period as stipulated by Victorian and Commonwealth law.
8. Security of Your Information
We take reasonable steps to protect your personal information from loss, unauthorised access, misuse, or disclosure. Your information is stored in a secure environment accessible only by authorised personnel. However, no data transmission over the internet can be guaranteed to be 100% secure, and you provide information at your own risk.
9. What Rights You Have Over Your Data
Under the Australian Privacy Principles, you have rights regarding the personal information we hold about you.
Access & Correction: You can request access to your personal information. If you believe any information we hold is incorrect or outdated, please contact us to have it corrected.
Data Portability: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
Erasure: You can request that we erase any personal data we hold about you. Please note, this does not include any data we are obliged to keep for administrative, legal (e.g., real estate transaction records), or security purposes.
To exercise these rights, please contact us using the details at the top of this policy.
10. Changes to This Privacy Statement
This Privacy Policy may be updated from time to time to reflect changes in laws or our business practices. Any changes will be posted on this page.
11. How to Contact Us
If you have any questions, concerns about our handling of your personal information, or wish to opt-out of direct marketing, please contact us at:
CAPVO RE Email: info@capvo.com.au Phone: 0449 542 663 Mail: PO BOX 635, Werribee, VIC 3030